Last Updated: September 20, 2025

If your Rap Collabs booking request isn’t fulfilled, we’ll typically refund the purchase or provide credits for future bookings. Completed collaborations are not refundable, returnable, or exchangeable. This page is meant as a summary, please refer to our Terms of Service for full details.

Personalized Products

Rap Collabs videos and collaborations are customized, creative works that require significant time, energy, and talent from the artist. Because of this, completed bookings cannot be refunded, exchanged, or returned. This also applies to any other transactions on Rap Collabs.

Creator Discretion

Artists on Rap Collabs have full discretion over how to fulfill your booking request and the creative direction of the video or collaboration. While they will do their best to honor your request, the final product may differ from what you envisioned.

Fulfillment Timeline

  • A creator typically has up to 10 days (or longer, at Rap Collabs’ discretion) to fulfill or decline your booking request.
  • Some artists may offer faster delivery options, for an additional fee.
  • If your request is not fulfilled within the timeframe, Rap Collabs may, at its discretion, either:
    1. Issue a refund or,
    2. Issue a credit.

Refunds & Credits

If your booking request is not fulfilled, you will typically receive either a refund or credits toward future bookings, depending on how you placed your order. No refunds or credits will be issued for bookings that violate our Terms of Service or Community Guidelines.

  • Website Purchases: Will be charged in full at the time of booking, in which case if the request is not fulfilled, your payment method will be refunded. Alternatively, we may place a temporary hold on your payment method and only process the charge once the collaboration is fulfilled; if the request is not fulfilled, the hold will be released.
  • Mobile App Purchases (iOS/Android): You will be charged at the time of booking. If your request is canceled or not fulfilled, your payment method will be refunded in accordance with Apple or Google’s in-app purchase policies.
  • Credits: In some cases, refunds may be issued as Rap Collabs credits, which can be used for future bookings.

Important Note

Refunds are not provided for:

  • Completed collaborations
  • Improper bookings (e.g., those that violate our Terms or Community Guidelines)
  • Tips to artists.